Policies
Returns & Refunds
Return and refund handling follows documentation review and lot-level acceptance rules.
01 / Eligibility
Eligibility
Return requests are reviewed against the accepted order record, lot identity, and condition of the returned material.
02 / Process
Process
Contact FLASK with the lot number and order reference before returning material. Unauthorized returns may not be accepted.
03 / Timelines
Timelines
Review and refund timelines depend on inspection and documentation completeness. Outcomes are confirmed in writing.